HOW DO I BOOK A PARTY WITH DREAMY?
There are several ways to contact us:
-email: dreamyspp@gmail.com
-phone call, WhatsApp or message: 317 441-6320
-use the Book Now button on our website home page
Get in touch to let us now when you'd like to celebrate and we'll reach out to you to go over your party details!
After Availability is confirmed, how Do I reserve a date?
We ask for a security deposit to reserve the date and also to cover for any eventual damage during your event. It'll be refunded up to 72h after we have collected and inspected the rented items.
Your event is not booked until we receive your deposit.
how do I Pay for my party?
Once we received the security deposit you get an email with confirmation of your event and all the important information about it, including a payment plan.
Usually, 50% is due 30 days before the event date and the final payment is due 48 hours before the set up.
IS DELIVERY/SET UP INCLUDED?
YES! Delivery is included for FREE within a 15-mile range. We'll set up, style, and come back to tear everything down and collect the rented package. Easy as that!
Only exception is if you've chosen a DIY package - for this option, you pick up and return the Sleepover Kit to our address in Fishers.
What if my adress is out of the delivery range?
We can still attend but there'll be a delivery fee.
If you're not sure if we serve your area, just reach out to us with your address and we'll check the distance for you.
how is the set up and pick-up process?
We arrive at a pre-arranged time to set up, style, and make sure it looks awesome for you and your guests to enjoy! It takes about 1-2h, depending on the number of tents and add-ons.
All we ask is that you clear the set up area before our arrival, specially removing all furniture needed.
We'll come back the following day for the tear down. It's usually faster and takes 30-60 min. No need to clean, sanitize or do any laundry, its all on us!
how much space do i need?
Each sleepover station is approximately 6F long and 3.5F wide. We can arrange the tents in different configurations to fit your space. Keep in mind that we'll need additional space for the guests to access their tents and for the tray tables.
what's the cancellation policy?
If you need to cancel or change dates you must notify us at least 14 days prior to your event. A change of dates is based on availability. No refunds are granted for cancellations within 30 days of your event date. The security depopsit paid when you reserved your date will not be refunded in case of cancellation.
can I add extra tents after my agreement is ready?
Yes, you can!
Please keep in mind that our parties are personalized and we need time to get everything ready so we ask that you let us know as soon as possible and we’ll do our best to make it work. There’s an extra fee if you rent 10 tents or more. Also, any changes to reduce the number of tents initially agreed must be informed at least 2 weeks prior to your party. In the event that a guest cancels within this time frame, there is no refund granted.
how does the DIY Sleepover work?
On the day of your event (or the day before, depending on availability) all the items will be ready for you to pick-up from our address in Fishers. You'll get a step-by-step guide to help with setting it up. You must return the DIY package on the following day by 1 PM.
what's the policy for damaged items?
We understand accidents happen and things can get damaged, stained or lost. If that's the case, we ask that you please notify us asap. After the pick-up, we'll inspect for any damaged items and, if everything is in perfect condition, your refund will be processed.
is food allowed inside the tents?
Dry snacks (popcorn, chips) are best and recommended on the tray tables. Please refrain from using any staining substances (juice, soda, paint, nail polish, make-up, slime) around the tents. This may incur in damage to the rented items and extra charges.